A service request (SR) allows customers with an Enterprise ID (EID) to request help from Toshiba. If you don't already have an EID you can request one
Please be aware there are different types of SR:
| Hardware |
Software |
Pre-Sales |
General Support |
| When you require on-site support to fix a hardware problem, either under warranty or using a maintenance agreement. |
You have a problem with TGCS licensed/entitled software (ACE, CHEC, TCx Sky, TCx Pay, TCx Amplify, Elevate, Elera, etc) |
You have a question about an MES/RPQ, placing an order, or you're in a pre-sales demo situation and need help with a problem. |
Everything else (problems with OPOS/JavaPOS, NWD, USB Diagnostics; Windows preload OS issues & recovery images; firmware issues, etc) |
Before opening a Service Request, please check the relevant product page, forum, knowledgebase or support guide for latest updates, downloads & troubleshooting tips.
(To speed up opening an SR the link below now creates a new SR directly, and does not go to the SR dashboard)
Access to each community & forum is different from your Enterprise ID, Please email [email protected] to request access.
Software SR
Presales SR
Customers involved in a Early Involvement Program (EIP) or Proof of Concept (POC) of pre-GA hardware should also open a Presales SR if they need assistance.
General Support SR
| Hardware Product Support Page |
Knowledgebase |
Common drivers & downloads
(MUS, VSP, NWD, SSD Life Monitor, Inventory & Sensor drivers, touch drivers, fingerprint drivers, printer SDK, USB DIagnostics, OPOS & JavaPOS, ) |
POS drivers Knowlegebase |
| Displays & Monitors (4820, 6149) |
Displays & monitors Knowledgebase |
| Peripheral firmware, publications & utilities |
Printers Knowledgebase |
| I/O devices Knowlegebase |
| Self-checkout (4888, 6800) & self-service (6900) |
Self-checkout & self-service Knowlegebase |
| TCx 800 (6200), TCx 810 (6201), TCx 810 Essential (4828) |
TCx 800, TCx 810 & TCx 810e Knowlegebase |
| TCx 700 (4900) & SurePOS 700 (4800) |
TCx 700 & SurePOS 700 Knowledegebase |
| TCx 300 (4810) & SurePOS 300 |
TCx 300 & SurePOS 300 Knowlegebase |
| TCxWave (6140) & SurePOS 500 (4846, 4852) |
TCxWave Knowlegebase |
| SurePOS 500 Knowledgebase |
Hardware SR
Please note that on-site support is not available in all countries.
If you need to contact vendors of third-party hardware you may find these links useful:
Datalogic (PSC)
https://www.datalogic.com/eng/contact-us/technical-support-cts-8.html
Honeywell
https://support.honeywellaidc.com/s/
Ingenico
https://ingenico.com/en/need-assistance
Verifone
https://my.verifone.com/s/
Zebra (Symbol/Motorola)
https://www.zebra.com/us/en/about-zebra/contact-zebra/contact-tech-support.html
