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Award & Recognition

Toshiba Earns Top Ranking in the RIS Software LeaderBoard 2024

Toshiba Global Commerce Solutions has ranked 9th in the 2024 RIS Software LeaderBoard Top 20 and achieved top rankings across 11 other categories in the prestigious ranking of retail solution providers. The RIS Software LeaderBoard is one of the retail industry’s most recognized benchmark reports and a reputable source for evaluating software vendors among retail executives and consultants. 

“It is an honor to be recognized by RIS and to earn a top ranking for the RIS Software LeaderBoard Top 20 and multiple other categories. We are passionate about retail, and our top presence across several retail technology categories is a testament to our dedication to the industry and customer satisfaction as we empower retailers to make their stores smarter and more agile to meet the evolving needs of consumers,” said Rance Poehler, President and CEO, Toshiba Global Commerce Solutions.

In recent years, Toshiba Global Commerce Solutions has continued to strengthen its position as a global solution provider by delivering an extensive ecosystem of hardware, software, and service solutions that enable retailers to thrive and prosper. By investing in innovation and delivering commerce solutions, retailers can scale innovations across their operations and navigate their journey toward enriching shopper experiences across multiple channels. Toshiba remains committed to enabling retailers to evolve with generations of consumers to rapidly adapt to ever-changing conditions and face whatever the future holds.

The LeaderBoard provides unique, head-to-head rankings that help retailers make smart investment decisions in an increasingly competitive technology marketplace. The RIS Software LeaderBoard tracks:

  • Customer Satisfaction, a data-based assessment made by retail users of software;
  • Retail Concentration, the total number of retail-specific modules or applications offered by vendors; and
  • Revenue Factor, a measure of corporate size and muscle.

“The LeaderBoard is a months-long rigorous process each year,” said Jamie Grill-Goodman, editor in chief, RIS News. “The three data sets are Customer Satisfaction (based on retailer votes), Retail Concentration, and Revenue Factor. The latter two data points are the result of research arduously performed by the editors. To place anywhere on the LeaderBoard is a testament to the company’s customer satisfaction and value. This year’s winners truly represent the technology titans of the retail industry.”

A large part of the LeaderBoard’s success over the last few decades is due to its iron-clad methodology, which gathers data on software vendors in detailed areas, such as return on investment, innovation, total cost of operation, reliability, support, service, and customer satisfaction. Customer Satisfaction is the essential element that makes the LeaderBoard unique. Of the more than 50 charts in the report, 40 are based solely on Customer Satisfaction scores.

Regardless of vendor size, the 2024 LeaderBoard continues its unique approach of head-to-head analysis and stack ranking based on point totals. LeaderBoard charts reflect only winners, i.e. software leaders in specific criteria (ROI, TCO, Innovation, etc.) or broad categories (Grocery, Tier One, Apparel, etc.) that score well above the average of their peers.

Learn more and view the entire RIS Software LeaderBoard 2024 report

About Toshiba Global Commerce Solutions:
Toshiba Global Commerce Solutions empowers retail to thrive and prosper through a dynamic ecosystem of smarter, more agile solutions and services that enable retailers to resiliently evolve with generations of consumers and adapt to market conditions. Supported by a global organization of devoted employees and partners, retailers gain more visibility and control over operations while enjoying the flexibility to build, scale, and transform retail experiences that anticipate and fulfill consumers’ ever-changing needs. Visit and engage with us on X, formerly known as Twitter, Facebook, LinkedIn, Instagram, and YouTube, to learn more.

Toshiba Global Commerce Solutions is a wholly owned subsidiary of Toshiba Tec Corporation, which is traded on the Tokyo Stock Exchange.

Toshiba Global Commerce Solutions
Elizabeth Romero
Director, Corporate Communications
[email protected]

About RIS News
RIS is the essential source of information for retail executives, connecting them with relevant content to identify top business solutions and strategies to make smarter IT and business decisions. Not only does the diverse and award-winning RIS portfolio provide retailers with access to the tools and intelligence they need to thrive, but it also connects them with their peers to share, learn, and grow as leaders. Benchmark research, exclusive industry coverage, innovative storytelling, and best-in-class events all provide today’s leaders with assets to grow their knowledge, profits, and productivity. RIS also produces weekly newsletters (subscribe here) and readers can follow on FacebookTwitter and LinkedIn.

To learn more about RIS News, visit

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